Frequently Asked Questions
Keeping Gear in Action and Out of the Landfill
What is Patagonia Worn Wear?
Worn Wear is Patagonia’s hub for keeping gear in action. We sell used Patagonia products that have been traded in by our customers, professionally cleaned, and repaired to ensure they meet our high standards for functional performance.
What is the condition of the items sold?
Every item is inspected and graded. 'Excellent condition' items look like new, while 'Great condition' items may show minor signs of wear. Regardless of appearance, all items are fully functional and backed by our Ironclad Guarantee.
How do shipping costs and delivery times work?
We offer standard flat-rate shipping on all domestic orders. Orders typically process within 2-3 business days, and delivery usually takes between 5-10 business days depending on your location.
Can I return a Worn Wear purchase?
Yes, we accept returns within 30 days of purchase. Items must be in the same condition as when they were received. Please note that a return shipping fee may be deducted from your refund.
How do I trade in my own used Patagonia gear?
You can bring your used Patagonia clothing to any Patagonia retail store or mail it to us. If your items are accepted, you will receive credit that can be used at Patagonia.com, WornWear.com, or in-store.
Are Worn Wear items covered by the Ironclad Guarantee?
Absolutely. Everything we make, including our Worn Wear gear, is backed by our Ironclad Guarantee. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you can return it for a repair, replacement, or refund.